The Contemporary Global Developments in the world’s socio – economic arena is undergoing a
huge change courtesy Liberalisation-Privatisation-Globalisation and Public Administration inevitably has to reflect this change along with the State’s role change.
Public Administrators are expected to be more entrepreneurial, risk taking and managerial in their approach. Therefore, Public (read – Govt.) Systems (read – Organisations) Management is a new emerging concept in this field of study and work. There is a mood of changing the Traditional Public Administration to a newer and trendier as well as effective process termed aptly as Public Systems Management.
Before embarking in detail on the concept of Public Systems Management one should make clear in his/her mind that there is no attempt at making the conservative mistake of assuming
Public and Private Management as one and the same. Private Systems Management is a way of working where Profit motive drives each and every aspect of it, whereas, Public Systems Management is only concerned with the designing and operation of Public Services and the
effective functioning of the above and the executive Government. It makes them “business – like” but not “business” as the goal and missions of the Public systems would be implementation of the Govt policies and Public welfare always however it looks to do the same through better and more effective practices as practiced by the Private systems/organisations. As one would note that there is now a paradigm shift in Public Administration’s nature and
character that is more managerial, efficient and in keeping with the times throughout the world
since the New Economic Policy was espoused by the UN and its allies International Monetary Fund as well as World Bank via the Brettonwoods Conference. These are:
1) Privatisation and Deregulation
2) Establishing Market like Mechanisms.
NATURE OF PUBLIC SYSTEMS MANAGEMENT:
1) Greater flexibility in tailoring the organisation to circumstances, instead of necessarily following a rigid Weberian model.
2) Focus on results.
3) Greater attention on strategic planning.
4) Private sector personnel practices to be adopted like incentivisation etc.
5) Steering role of the Govt. instead of direct involvement.
6) Orientation to needs of the customers and provision of the same timely and efficiently.
7) Use of market mechanisms in those activities of the public sector which cannot be privatised.
SCOPE OF PUBLIC SYSTEMS MANAGEMENT:
As mentioned above and to further explain it’s scope one can see that it affects almost every
aspect of functioning of the Public Sector today like increasing Productivity, Service orientation,
Decentralisation, Policy efficiency, Accountability on results.
1) Concerned with delivery of high quality services valued by citizens.
2) Considers citizens as active consumers and serious attempts are made to find out their
expectations and needs.
3) Provides greater flexibility in working conditions and permits more expertise and employee
4) Creates conditions for more positive and productive managerial leadership by simplifying
organisational structures and flattened hierarchies.
5) Develops rigorous performance measurement of individuals and organisations.
6) Receptive to competition and adopts an open minded attitude towards management of
7) Adopts collaborative and networking approach to work with public, private and voluntary
sectors in solving community problems and providing public services.
8) Advocates decentralisation of authority embracing participatory management model.
9) Prefers market mechanisms to bureaucratic mechanisms.
10) Takes steps to prevent administrative problems rather than tackle them after they arise.
11) high levels of transparency and accountability instead of mere adherence to rules and
12) Extensive use of IT for all operations.
14) New role for civil servants – exercising technical competence, managerial skills with policymaking capacities.
15) Fosters a new work culture in public system/ govt. organisations with incentive systems,
performance evaluation, pay differentials etc .